How far back Louisiana utilities refund overcharges
Entergy Louisiana's current terms make an allowance for meter inaccuracy over 2% only if the customer requests it within 30 days of the bill date; its legacy service regulations adjust bills back to when the meter became inaccurate, or up to six months if that date cannot be determined. Here is the rule behind it, what starts or limits the clock, and what it means for a business with a billing error in Louisiana.
Louisiana at a glance
| Louisiana | |
|---|---|
| Rule | Entergy Louisiana electric Terms and Conditions and legacy ELL Service Regulations, Rule 18; House Bill 478 (2026), enacted as Act 553; LPSC orders case by case |
| How far back refunds go | Entergy Louisiana's current terms make an allowance for meter inaccuracy over 2% only if the customer requests it within 30 days of the bill date; its legacy service regulations adjust bills back to when the meter became inaccurate, or up to six months if that date cannot be determined |
| What starts or limits the clock | The 30-day request window in the current terms is the controlling limit for meter claims; other overcharges are refunded under LPSC orders and, since 2026, Act 553 |
| Interest | Set by LPSC order; legal interest has been awarded |
| Regulator | Louisiana utility commission |
What it means for a refund claim in Louisiana
- Entergy Louisiana's 30-day window for meter-accuracy claims is among the strictest seen anywhere in this reference, so bills should be reviewed every month.
- Act 553 covers utilities regulated by the LPSC or a local government, including water, gas and electric.
- Reporting on the new law puts the repayment deadline at 90 days; the original bill text required repayment by the next billing cycle, so check the enacted text.
- Read the utility's tariff rules on billing and meter error too: tariffs often repeat or extend the commission rule.
- Municipal utilities and cooperatives usually set their own billing rules.
Discovery Energy reviews 36 to 48 months of history on every account and pursues the longest period each jurisdiction allows. See how overcharge recovery works, or compare Louisiana with every other state.