How far back Arkansas utilities refund overcharges
The utility must explain the error and refund the overbilling within 30 days after discovering it. Here is the rule behind it, what starts or limits the clock, and what it means for a business with a billing error in Arkansas.
Arkansas at a glance
| Arkansas | |
|---|---|
| Rule | Arkansas PSC billing rules, as the Commission summarizes them |
| How far back refunds go | The utility must explain the error and refund the overbilling within 30 days after discovering it |
| What starts or limits the clock | For meter errors, back to when the meter began registering inaccurately; if that date cannot be set, six months before the meter was removed |
| Interest | Interest is owed when the overbilling was the utility's fault |
| Regulator | Arkansas utility commission |
What it means for a refund claim in Arkansas
- The Commission's own summary sets a 30-day deadline for the refund once the utility finds the error.
- Dating a meter error matters: without a start date, the correction falls back to six months.
- Read the utility's tariff rules on billing and meter error too: tariffs often repeat or extend the commission rule.
- Municipal utilities and cooperatives usually set their own billing rules.
Discovery Energy reviews 36 to 48 months of history on every account and pursues the longest period each jurisdiction allows. See how overcharge recovery works, or compare Arkansas with every other state.