How far back Arizona utilities refund overcharges
Bills are corrected back to the date the error can be definitely fixed, and overbilling is refunded within the next billing cycle. Here is the rule behind it, what starts or limits the clock, and what it means for a business with a billing error in Arizona.
Arizona at a glance
| Arizona | |
|---|---|
| Rule | Ariz. Admin. Code R14-2-210(E) (electric; gas rules in R14-2-310) |
| How far back refunds go | Bills are corrected back to the date the error can be definitely fixed, and overbilling is refunded within the next billing cycle |
| What starts or limits the clock | The six-month cap on back-billing non-residential customers expressly does not apply to overbillings |
| Interest | Not stated in the rule |
| Regulator | Arizona utility commission |
What it means for a refund claim in Arizona
- Arizona caps what a utility can back-bill a business at six months, but sets no such cap on refunds.
- The meter-correction rule applies when a tested meter is more than 3% fast or slow; evidence of when the error began sets the refund.
- Read the utility's tariff rules on billing and meter error too: tariffs often repeat or extend the commission rule.
- Municipal utilities and cooperatives usually set their own billing rules.
Discovery Energy reviews 36 to 48 months of history on every account and pursues the longest period each jurisdiction allows. See how overcharge recovery works, or compare Arizona with every other state.
Sources
- Ariz. Admin. Code R14-2-210(E) (electric; gas rules in R14-2-310)
- Pennsylvania PUC national list of utility commissions